Antalya Transfer — All Your Questions Answered
From booking to arrival, here are answers to the most common questions our 50,000+ passengers have asked over the past 12 years.
About the Antalya Route
1What makes this different from a standard airport taxi?▼
A taxi is a metered vehicle hailed at the rank with no guarantees about driver, vehicle quality, or final price. Our cab service is pre-booked, fixed-price, with vetted drivers in business attire and modern Mercedes vehicles. Closer to chauffeur service than a metered ride.
2Who are your drivers?▼
All drivers are licensed chauffeurs with minimum 5 years professional driving experience, conversational English, background-checked, and trained in customer service standards. Drivers wear business attire (dark suit, white shirt) and address passengers professionally.
3What vehicles are in your fleet?▼
Mercedes Vito (4 passengers + luggage, our standard), Mercedes V-Class VIP (6 passengers, executive comfort), Mercedes-Maybach V-Class (luxury, 3 passengers, ambient lighting + champagne service available), Mercedes Sprinter Minibus (10/13/15 passengers for groups). All under 5 years old, fully air-conditioned, non-smoking, complimentary water.
4Can I book a cab in advance for multiple days?▼
Yes. Multi-day bookings are encouraged: weekly business travel, conference attendance, multi-stop family vacations, hourly disposal for sightseeing. Same driver assigned for continuity. Discounted rates apply for bookings of 3+ days.
5Is there an executive or VIP option?▼
Yes. The Mercedes-Maybach V-Class offers premium leather seats, ambient lighting, refrigerated drinks, individual climate zones, and a champagne service add-on for special occasions (weddings, anniversaries, celebrations). Driver in formal chauffeur attire.
6Do you offer an executive meet-and-greet inside the terminal?▼
Standard service includes meet-and-greet at the arrivals hall with a name sign. Premium service (Maybach tier) includes meet-and-greet at the gate with luggage assistance and fast-track exit when permitted by airport authorities.
7Can I request the same driver for return trips?▼
Yes. When booking round-trip or recurring service, request driver continuity. The same driver who collected you from the airport will return to take you back. Builds familiarity and trust over multi-day stays.
8Is loyalty rewarded for repeat customers?▼
Yes. Returning customers receive priority dispatch, complimentary vehicle upgrades when available, and a 10% loyalty discount on the third booking onwards. We track customer history via your phone number — no app or membership required.
9How do I book?▼
Online via our website (instant confirmation), via WhatsApp message, or via email. Last-minute bookings within 2 hours possible by WhatsApp. Confirmed booking sends you the driver's name, photo, phone, and vehicle license plate.
10What payment methods do you accept?▼
Cash on arrival in EUR, USD, GBP, or Turkish Lira. Credit card (Visa, Mastercard) processed by the driver. Corporate invoicing available for business accounts (NET 30 terms after first booking).
About Our Service
11What kind of vehicles do you use?▼
All our vehicles are modern Mercedes models — Vito, V-Class, Sprinter, and Maybach. We do not use Renault, Fiat, or any non-Mercedes vehicles. The minimum vehicle age in our fleet is 2 years.
12Are your drivers professional?▼
Yes. All drivers hold a Turkish professional D-class license, have an average of 8 years experience, and speak basic English. Many speak German, Russian, or other languages — let us know your preference at booking.
13Do you provide child seats?▼
Yes, free of charge. We have baby seats (0-13 kg), child seats (9-18 kg), and booster seats (15-36 kg). Specify the ages of your children at booking and we install before pickup.
14Can you track flight delays?▼
Yes, automatically. We monitor every flight via real-time data feeds. If your flight is delayed, your driver waits at no extra charge. We track up to 4 hours of delay.
15What if my flight is cancelled?▼
Contact us via WhatsApp as soon as you know. We will reschedule your transfer to your new flight at no extra cost.
16Do you operate at night?▼
Yes, 24/7, every day of the year including holidays. Many flights to Antalya are charters that arrive between 22:00 and 06:00 — we are fully staffed for these.
17Are the vehicles non-smoking?▼
Yes, 100% non-smoking. We do not allow smoking in our vehicles under any circumstances.
18Can I bring extra luggage?▼
Yes. The vehicle limits in our standard pricing assume 1 large suitcase + 1 hand luggage per passenger. For extra luggage, golf bags, or oversized items, contact us via WhatsApp before booking and we will recommend the right vehicle.
Booking & Confirmation
19How do I book?▼
Use the booking form at the top of any page. Enter your route, date, time, and passenger count. You will see live prices for all 6 vehicle types. Select one, enter your details, and confirm. You receive an instant email + WhatsApp confirmation.
20How far in advance should I book?▼
Anytime up to 1 hour before pickup. For peak season (June-September) and night flights, we recommend booking 24 hours ahead to guarantee your preferred vehicle.
21Will I receive driver details?▼
Yes. 24 hours before pickup, you receive an email with the driver's name, phone number, photo, and vehicle license plate. You can WhatsApp the driver directly if needed.
22Can I change my booking?▼
Yes, free of charge up to 6 hours before pickup. Contact us via WhatsApp with your booking reference and the changes needed.
23How will I find my driver at the airport?▼
Your driver waits in the arrivals hall (after passport control and baggage claim) holding a sign with your name. If you cannot see them, WhatsApp the driver — they are tracking your flight.
Payment & Cancellation
24How do I pay?▼
You pay the driver in cash on arrival. We accept Euros, US Dollars, British Pounds, and Turkish Lira. Cash is preferred — card payments are not currently supported in vehicle.
25Is a deposit required?▼
No. We do not require any deposit, prepayment, or credit card at booking. You only pay on arrival, in cash, to the driver.
26What is the cancellation policy?▼
Free cancellation up to 24 hours before pickup. After that, we reserve the right to charge a no-show fee equal to the booking value (rarely enforced — contact us if you have a genuine emergency).
27Are there any hidden fees?▼
No. The price you see at booking is the final price. No fuel surcharge, no luggage fee, no airport fee, no late-night surcharge. The driver does not expect a tip but it is appreciated for excellent service.
28Do you accept credit cards?▼
For corporate accounts and prepaid bookings, yes. For standard bookings, the driver collects cash on arrival. Bank transfers are accepted for group bookings over 500 EUR.